Do I have to be a medical professional to order?
Yes. We sell to qualified medical, surgical, and veterinary professionals and the institutions that employ them. For licensed devices we ask for a copy of the relevant licence before shipping.
Why are most prices not shown?
Most equipment is sold to spec — voltage, country, accessories, installation — and the price varies enough that publishing a headline figure would be misleading. The fastest way to a real number is the quote form; we usually reply within 24 hours.
Can I pay by credit card?
Yes for accessories, consumables, and orders below the per-device threshold listed on each quote. For larger orders we recommend a wire transfer — cards have per-transaction limits that often don't fit a large-volume implant or instrument order.
What about CE / FDA / ISO?
Every device ships with the manufacturer's regulatory paperwork appropriate for your jurisdiction (CE DoC, ISO 13485 certificate, FDA 510(k) where applicable, IFU). We keep a binder of this paperwork per SKU and attach the relevant pieces to your proforma so procurement can approve it the same week.
How long does shipping take?
See our shipping & delivery page for the full table. Short version: in-stock accessories ship within 2 business days; configured devices ship 4–8 weeks after order acknowledgement; build-to-order systems ship 10–16 weeks.
Can I return a device if it doesn't fit our needs?
Standard-configured devices: yes within 7 days, unused, with a restocking fee. Devices configured to your clinic specifically: generally no, because they cannot be resold as new once calibrated. The full rules are on the returns & refund page.
Do you offer installation and training?
Yes. Both come from the manufacturer's regional service team for most devices, and from our team for nearby clinics. They're quoted as a separate line item.
My country isn't in your shipping zones — can I still order?
Tell us where you are and what you're looking at; we'll either quote it or tell you up front if we can't serve your country reliably. We don't take orders we can't ship.
How do I track my order?
The order tracking page looks up your order number + email and shows the current manufacturer milestone. We also email a status update at each milestone.
Who do I contact if I'm stuck?
info@orthoprovet.com or (302) 613-4333, or use the contact form. A real person responds — not a bot.